All businesses have obstacles that hinder profits. Most business owners rely on managers to find the problem that causes the hindrance, create a solution, and then report to the owners that all has been taken care of. What if the problem is the manager? The manager doesn’t want to lose his job or admit he is incompetent, (His or her ego won’t allow it), so that person creates a buffer to hide the issue. If the hindrance is a loss of profits, the manager just needs to cut employee hours, pay rates, and staff to cover up the real problem. This results in high turnover of staff and bad customer service. This doesn’t solve the problem it makes the problem worse.
What if, members of the staff, who do the day to day tasks, work for another entity to analyze the problems from the inside without the manager’s knowledge? That person can see the problem from the other perspective where managers don’t see. That person can use this angle to identify problems that the managers are oblivious to. This person can see if the problem is the manager and report to the entity which in turn can give the findings to the owner so a proper solution to a problem can be ascertained.
This may sound like spying but in business inspectors, and auditors do the same thing but they are well known, very visible and can easily be avoided or bypassed. Someone from the inside who is anonymous can do this task better and with ease. WMPattersons and associate is that entity. You hired personnel by either off of the street or by staffing agency which we have strategically placed persons in your company to help solve these issues or report these issues to us.
There are tools that have been made to try to show how to make your company save more and be more profitable by improving workflow and detecting defects in an organization, but in some cases too much can get reduced which can hinder growth. In reality who better to detect issues than the persons who do the task. Who better to improve workflow than the person who works the flow in the first place? Below is an upcoming project that is in the works.
